Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how Theodore Men’s Jewellery (“TMJ”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit theodoremensjewellery.com, shop with us online or in store, contact us, or otherwise interact with our services.

We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Information we collect

Depending on how you interact with us, we may collect:

• identity and contact details, such as your name, email address, phone number, billing address and delivery address;
• order and transaction details, including products purchased, order value, delivery status, returns and customer-service history;
• payment-related details processed by Shopify and payment providers. We do not receive or store your full payment-card number;
• account and preference information, including saved items, marketing preferences and product interests;
• communications you send to us, including enquiries, reviews and feedback; and
• technical and usage information, such as IP address, browser and device information, pages viewed, referring URLs, approximate location and cookie identifiers.

How we collect information

We collect information directly from you when you place an order, create an account, join our mailing list, contact us, visit our store or complete a form. We also collect some information automatically through cookies and similar technologies, and may receive information from Shopify, payment processors, delivery providers, marketing platforms, social platforms and other service providers involved in operating our business.

Why we use personal information

We may use personal information to:

• process orders, payments, deliveries, returns and refunds;
• provide customer support and communicate about your order;
• maintain customer accounts, wishlists and loyalty features;
• operate, secure, analyse and improve our website, products and services;
• personalise content and measure the effectiveness of advertising;
• send marketing where you have consented or where otherwise permitted by law, with an unsubscribe option in each marketing email;
• detect fraud, misuse or security incidents; and
• meet legal, accounting and regulatory obligations.

When we share information

We may disclose personal information to service providers that help us operate, including Shopify, payment processors, delivery and fulfilment providers, IT and security providers, analytics and advertising partners, email and customer-support services, accountants, professional advisers and regulators. These providers may use the information only for the services they provide to us, subject to their own legal obligations and privacy policies.

We may also disclose information where required by law, to protect our rights or the safety of others, or as part of a business sale or reorganisation. We do not sell personal information for money.

Overseas disclosure

Some service providers may store or process personal information outside Australia, including in countries where Shopify or our technology, payment, analytics, advertising and delivery providers operate. The countries involved can change as providers update their infrastructure. We take reasonable steps, where required, to ensure overseas handling is consistent with applicable Australian privacy requirements.

Cookies and similar technologies

We use essential cookies to operate the store and may use analytics, functionality and advertising cookies to understand visits, remember preferences and measure marketing. You can use the cookie choices displayed on our site and adjust your browser settings. Blocking some cookies may affect how the site works.

Marketing choices

You can unsubscribe from marketing emails using the link in any marketing message or by contacting us. Even if you opt out of marketing, we may still send service messages relating to orders, accounts or policy changes.

Storage, security and retention

We use reasonable administrative, technical and physical measures to protect personal information. No transmission or storage system is completely secure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, keep business and tax records, resolve disputes and comply with law. We then delete or de-identify it where appropriate.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Email your request to info@theodoremensjewellery.com. We may need to verify your identity and will explain if applicable law permits us to refuse a request.

Privacy enquiries and complaints

Send privacy questions or complaints to info@theodoremensjewellery.com or write to Theodore Men’s Jewellery, 587 Chapel Street, South Yarra VIC 3141, Australia. Please include enough detail for us to investigate. We will review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Children

Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

Third-party links

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version and its update date will appear on this page.

Contact

Email: info@theodoremensjewellery.com
Phone: +61 435 619 821
Address: 587 Chapel Street, South Yarra VIC 3141, Australia