Mix and Match

Refund policy

Returns & Refunds

Last updated: 30 July 2026

At Theodore Men's Jewellery (TMJ), we want you to be happy with your purchase. This policy explains our voluntary change-of-mind returns and your rights if an item is faulty, damaged or incorrect.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Change-of-mind returns

We accept eligible change-of-mind returns within 30 days of the purchase date.

To be eligible, the item must:

be unused, unworn and in the same condition in which you received it;
include its original packaging; and
be accompanied by proof of purchase, such as a receipt, order confirmation or other reasonable evidence of purchase.

Gift cards and sale items are not eligible for a change-of-mind refund. This exclusion does not apply where a remedy is required under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your item is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order details and, where helpful, photographs of the issue. We may assess the item before confirming the appropriate remedy.

The 30-day change-of-mind period and the original-condition and packaging requirements above do not limit your rights under the Australian Consumer Law.

How to start a return

Before sending an item, please email info@theodoremensjewellery.com with your order number and reason for return. We will confirm the return details and next steps.

Returns should be sent to:

Theodore Men's Jewellery
587 Chapel Street
South Yarra VIC 3141
Australia

Please package the item securely. For items valued over $75, we strongly recommend using a trackable shipping service and keeping your postage receipt.

Return shipping

For an approved change-of-mind return, you are responsible for return shipping costs. Original delivery charges are non-refundable unless required by law.

If we confirm that an item has a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs. Please keep your postage receipt.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process and display the refund.

Partial refunds

For change-of-mind returns only, we may, at our discretion, offer a partial refund where an item is not in its original condition, is damaged or has missing parts for reasons not caused by TMJ. This does not affect any rights you may have under the Australian Consumer Law.

Exchanges

We generally replace items only when they are defective or damaged. If you would like the same item as a replacement, contact us at info@theodoremensjewellery.com. Any remedy available under the Australian Consumer Law will depend on the nature of the problem.

Gifts

If an item was marked as a gift when purchased and sent directly to the recipient, an approved return will be issued as store credit to the recipient. If the item was not marked as a gift, any approved refund will be issued to the original purchaser.

Late or missing refunds

If we have confirmed your refund but it has not appeared, first check with your bank or card provider, as processing times vary. If you still need help, email info@theodoremensjewellery.com.